Phoenix Computer Crash

A University of Phoenix worker crashed my computer yesterday. Any recommendations on how to get control back? A female in the financial department demanded to have remote control over my computer. There was no task that remote control was needed for in her directions for signing online student loan papers so it seemed odd to me. I have taken University computer use classes in Louisiana where the teacher said never give remote control of your computer to a help desk caller it will crash your computer. Yet I wanted my loans signed fast so I stupidly agreed. Bam, the computer crashed right after the call. It never worked again. It was working perfectly before the call. I had a paper due that night and had to write it on Google documents on my phone. Often I use the library computers 2 miles from my house for home work what if she had crashed a government library computer? A word of advice to anyone online reading this people working at phone help support desks are often petty and vengeful; they will try to crash people's computers remotely, and you should never agree to remote control. Not only do I use my computer for school, but also I use it to get jobs at work. Luckily I had several relatives agree to loan me an extra computer, and the library nearby can transfer text from my tablet and phone into Microsoft Word and PowerPoint documents. How do I get it working again the computer was new? 

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